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Technical Support

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Protect Your Investment!

Most of the time, technical problems happen at the most inconvenient moment and totally unexpected. Here are some benefits of a Service Agreement.
 

 

Get the most return for your investment

You have made a significant financial investment for a quality product that will outlast the manufacturer warranty time. Keeping the product in top shape will extend its life.
 

Financial Planning

If working within budgets is part of the job predictability of cost will be paramount. A fixed cost for maintaining the instrument will be a smart, logical, and more affordable expenditure, rather than an unexpected one off surprise expense.
 

Peace of mind

A Service Agreement ensures calculable down-time with least interruption to work-flow. Reduce the hassle and just phone or email for a service call.
 

Trust the service provider

Service Agreements usually start when the manufacturer warranty ends. The same team of technical engineers that were trusted by the manufacturer to look after the instrument will stay on the job. They will already know customer particulars, instrument history, technical data … quick, efficient and reliable!
 

Different levels of Service Agreements to suit all requirements

Bio-Strategy offers all levels of technical service and support – from Preventive Maintenance to Total Care. This eliminates the administrative hassle of planning service calls and will be a long-term protection against the unexpected. For more information please contact us.
 
 

 

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Bio-Strategy’s team of highly qualified professionals share a passion for science. In partnership with world leading suppliers we provide quality technology solutions for research, biotechnology, clinical diagnostics and industrial applications.

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New Zealand: 0800 34 24 66